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PRG Life Policies

Digital Delivery Policy

How free and paid PRG digital materials are delivered and what to do if a file does not arrive or open correctly.

Draft for legal reviewThis policy is published for transparency while final legal review is pending. Last updated August 7, 2026.

Free downloads

The PRG Introduction and completed PRG Pulse newsletter issues are provided as direct PDF downloads on this website. No PayPal payment is required for those resources.

Paid digital materials

Paid digital materials may be delivered by download link, email, or follow-up instructions after payment is confirmed. Customers must provide an accurate email address and should check spam or junk folders.

Delivery timing

Direct-download files should be available immediately. Materials requiring manual fulfillment or enrollment instructions will be sent as promptly as reasonably possible after payment verification. If nothing arrives within two business days, contact PRG Life.

Technical problems

If a link is broken, expired, incomplete, or incompatible with your device, PRG Life will provide reasonable help or a replacement copy. The customer may be asked to identify the device, browser, error message, and transaction information.

License and sharing

Unless a written license says otherwise, a digital purchase is for the named purchaser’s personal use. Files may not be copied, posted publicly, resold, distributed to a group, or used as organizational curriculum without written permission.

Program access

Purchasing a guided program begins the enrollment and scheduling process. It does not create an unlimited license to PRG materials. Class dates, group participation, and access instructions will be confirmed separately.

Questions or requests

Email marc.dickerson@prglife.org. Include your name, the item or program purchased, purchase date, and PayPal transaction number when applicable.